Our meal deliveries are subject to the following terms:
- Due to the use of seasonal produce and our ever changing range of meals, meal ingredients may differ the the photos provided (for example - we may have used zucchini instead of beans).
- Our deliveries may be made as late as 5.30pm please provide a delivery address that you or a representative are able to take delivery from 9am-5.30pm on the assigned delivery day.
- Due to the perishable nature of our goods, you accept that all of our deliveries have an 'Authority to Leave' policy and if there is no one present to receipt your delivery it will be left in a sensible place for collection at the designated address.
- Once delivery has been made 'My Meals Pty Ltd' does not take responsibility for the condition of the meals. Once delivered it is the responsibility of the customer to collect, unpack and store the meals in compliance with the instructions provided on the meal packaging.
- Recurring orders are billed automatically to the nominated credit card on a weekly or fortnightly basis.
- Reccuring orders require one weeks notice (7 days) from the date of next delivery to cancel, suspend or place an order on hold. Customers with recurring orders who provide less than 7 days notice to cancel, suspend or hold their order will receive their regular delivery and be billed accordingly unless alternate arrangements are agreed in writing with authorized 'My Meals' staff.
- Family meals are custom made to suit specific family requirements and are therefore only available as a reccuring order. Reccuring orders require one weeks notice from the date of next delivery to cancel, suspend or place an order on hold. Customers with recurring orders who provide less than 7 days notice to cancel, suspend or hold their order will receive their regular delivery and be billed accordingly unless alternate arrangements are agreed in writing with authorized 'My Meals' staff.
All of our products are non-refundable.
Once you have accepted delivery, our products can not be returned. Our products are perishable and contain no preservatives therefore they need to be refrigerated or frozen immediately after delivery is accepted and within 6 hours of the delivery being made. If you have any concerns with your delivery or would like further information, please email firstname.lastname@example.org.
If you have any issues or concerns with your delivery please contact us immediately at email@example.com so we can resolve this for you. Refunds will be considered on an individual (case by case) basis dependent on the nature of the issue.
Due to the nature of our business My Meals requires s a minimum notice of 48 hours prior to order cut off notifying of your intention to cancel your order.
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